As a receptionist or telephonist, you’re often the first person a patient speaks to when they go to a hospital, clinic or health centre. It’s your job to book patients in for appointments, enter their details onto IT systems, or direct patients to various people and places with the NHS.
As the first point of contact within the NHS, you need to be able to communicate with confidence, remaining friendly, welcoming, calm and clear when dealing with patients and relatives who may be distressed.
There are no formal entry requirements, but you may need some experience, computer skills and a good general education. More at Association of Medical Secretaries, Practice Managers, Administrators and Receptionists: www.amspar.com
Welcome to Med Shed.
An interactive resource to help you find your career with us in the local NHS.
There’s a lot to see and lots to explore so come back and visit us regularly…