The Med Shed
What NHS career would suit you?

Patient Transport Service Controller


Patient Transport Service (PTS) Service Controllers ensure disabled, elderly, sick or vulnerable people who have no other means of transport, get to and from healthcare appointments safely and on time. Using a computer, they make the most efficient and appropriate use of vehicles and drivers by planning patient trips to clinics and hospitals, responding to requests from patients and healthcare professionals.


You must have sensitivity and understanding, attention to detail, customer service skills, the ability to work well with others, and the ability to perform under pressure, excellent verbal communication, and proficiency in computer tasks.


There are no set entry requirements to become a Patient Transport Service (PTS) Call Controller. Most employers expect good standards of literacy and numeracy. Some may ask for qualifications such as GCSEs, NVQs or equivalent. Some employers may look for relevant work experience.

Even where this is not specified, it would be an advantage if you have worked with elderly or disabled people, in paid employment or voluntary work.

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