The Med Shed

IT Support Officer

THE WORKING DAY

You work in the IT department at Hull Royal Infirmary and today you’re on the afternoon shift starting at 2pm. You install a new database program for accounts staff so they can manage their work more easily. After installing the program on staff computers, you run checks to ensure everything is working correctly. Next, you visit the human resources department where a staff member is having trouble with his computer. You run a number of basic checks, identify a simple hardware fault and fix the problem immediately. It’s very rewarding helping staff members get the best out of their IT equipment and every day is interesting and varied.

DOES THIS SOUND LIKE ME?

You have a strong understanding of IT, including the practical mechanics of computers. You’re a good communicator, enjoy solving problems and like helping others.

WHAT'S NEXT?

Although GCSEs (or the equivalent) aren’t essential for this role, it’s a good idea to get moderate to high grades, particularly in ICT, to demonstrate a good all-round education. Next, you could consider taking A-Levels (or other equivalent qualifications). Alternatively, there are sometimes informatics apprenticeships in the NHS.

Applying for a degree in computer science or related subject is a good idea (check universities for entry requirements), but not essential as proven knowledge and experience with ICT and Microsoft applications is more important. Alternatively, there are sometimes informatics apprenticeships in the NHS. For apprenticeship and trainee vacancies, visit NHS Jobs and Gov.uk Apprenticeships.