The Med Shed

IT Help Desk Advisor

THE WORKING DAY

You work in the IT department at Hull Royal Infirmary, solving staff computer problems over the telephone. Today you’re working the mid-morning shift, starting at 11am.

A receptionist is having trouble receiving email. You enter his details on your computer, then talk him through simple trouble-shooting procedures. When these don’t work, you make notes and escalate the matter to a senior technician, who’ll visit the receptionist in person.

You’re busy for the rest of the day answering one call after another. It’s fun talking to people and solving problems and every day you learn something new about IT and computer programs.

DOES THIS SOUND LIKE ME?

You’re skilled with computers and have an excellent knowledge of Microsoft Office applications such as Excel and Word. You’re patient, understanding and a good communicator.

WHAT'S NEXT?

Although GCSEs (or the equivalent) aren’t essential, it’s a good idea to obtain good to high grades in a range of subjects to demonstrate a basic education. Then you could consider taking A-Levels or other equivalent qualifications at college or 6th form. Alternatively, there are sometimes informatics apprenticeships in the NHS.

A-Levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills.

For apprenticeship and trainee vacancies, visit NHS Jobs and Gov.uk Apprenticeships.