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You will work with patient records and be responsible for organising, updating and storing both physical (paper) and electronic records. Records about patients have to be kept safely and confidentially. They have to meet government and legal requirements for data protection and similar. While many clerks will have a lot of contact with patients, their relatives, carers and healthcare professionals, other clerks may not, for example, if you work in health records departments or headquarters. You will work closely with other administrative staff and other members of the wider healthcare team. You will work closely with other admin staff and members of the wider healthcare team.
Although no formal experience is required, Health records staff need to be accurate and methodical, be able to work in a team, willing to follow instructions and procedures and be able to work with all types of people confident using the phone. You will also need good organisational, IT and customer service skills.
People become Health Records Staff from all sorts of backgrounds and at different stages in life. Some are straight from school or college, others from different jobs, some after time looking after their children and others after a career in the armed services etc. Provided you have the skills and attitude needed and meet the minimum requirements, anyone can be a Health Records Staff.
We'd love to hear from you. If you'd like to talk to us about apprenticeships and traineeships, email hyp-tr.apprentices@nhs.net
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