The Med Shed

Emergency Medical Dispatcher


You work in the emergency medical dispatch centre for Yorkshire Ambulance Service. It’s a 2pm start today and your role is to take details from 999 call handlers, deciding the most appropriate ambulance response.

The call handler takes a call from a witness to a car crash. The passenger is badly hurt and the driver, although unhurt, is very agitated. You radio a nearby ambulance, sending incident details direct from your computer and ask paramedics to attend. Because the situation will require investigation and could possibly become volatile, you decide to call for the police to attend too.

You send out different emergency vehicles throughout the day, including the paramedic helicopter for an air ambulance rescue. You enjoy the important nature of your work and like playing a key role saving lives every day.


You’re calm under pressure and have great communication skills. You’re good with computers, understand basic medical terms and enjoy working as part of a team.


You’ll need good basic GCSEs (or the equivalent), usually including English, maths and a science subject. Strong computer skills will be required, so consider taking a computer/typing qualification when you leave school.

Although A-Levels (or the equivalent) aren’t essential for this role, demonstrating further education will always be beneficial. Typing skills are usually required, but otherwise training is on the job.